Return Policy
Effective Date: 1st January 2025
1. Introduction
At MyEvent Productions, we strive to provide high-quality products and services. If you are not completely satisfied with your purchase, we are here to help.
2. Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Timeframe: You have 7 calendar days to return an item from the date you received it.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
- How to Return: Please contact us at [email protected] or 1300 412 431 before sending anything back, so we can arrange your return. You can post the item to us, drop it off at an agreed location, or return it in store.
3. Refunds
- Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: You will receive the credit within a certain number of days, depending on your card issuer’s policies.
4. Exchanges
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately for an exchange.
5. Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Costs: If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Contact Us
If you have any questions on how to return your item, please contact us at:
- Email: [email protected]
- Phone: 1300 412 431